Last updated: January 2025.
About us
This website is operated by ARVANTEO. You can contact us at [email protected].
Orders
Placing an order is an offer to buy. A contract is formed when we confirm your payment. Until then we may decline an order — for example if an item has sold out, if a price was displayed in error, or if we cannot verify the payment.
If we cannot fulfil an order after taking payment, we will refund you in full within 5 business days.
Pricing and currency
Prices are shown in Euro or British Pound, set individually per currency rather than converted at checkout — the amount you see is the amount you pay.
For EU and UK destinations, prices include applicable VAT and duties. For non-EU destinations such as Switzerland and Norway, import duties and local taxes are not included and are collected by the carrier on delivery. Which applies to you is stated at checkout before you pay.
We do not add any charge after you have paid. If an obvious pricing error occurs, we will contact you before dispatch and you may cancel without penalty.
Payment
Payment is taken at the time of order through our payment provider. We never receive or store your full card details.
Delivery
Delivery times are estimates in business days from dispatch and are set out on our shipping page. Risk passes to you on delivery.
If a delivery is significantly delayed, contact us and we will trace it with the carrier. If it cannot be found, we will replace or refund it.
Your right to cancel
If you are a consumer in the EU or UK, you have a statutory right to withdraw from the contract within 14 days of receiving your order, without giving a reason. We extend this to 30 days for unworn pieces with tags attached and in original packaging.
To exercise this right, tell us clearly before the period ends — through your account, or by emailing us. We refund within 14 days of receiving the goods back, or of receiving proof that you have sent them.
Returns
Our full returns and exchanges policy is on the shipping and returns page and forms part of these terms. Exchanges within the EU and UK are free. For refunds, return shipping is at your cost unless the item is faulty or we sent the wrong piece.
Faults and conformity
Goods must be as described and of satisfactory quality. If a piece is faulty or not as described, you are entitled to a repair, replacement or refund under consumer law, and we cover shipping both ways.
Leather is a natural material. Variation in grain, minor marks inherent to full-grain hides, and the darkening and softening that develop with wear are characteristics of the material, not faults. Normal wear and damage caused by misuse or improper care are not covered.
Accounts
You are responsible for keeping your password confidential. Tell us immediately if you think someone else has accessed your account. We may suspend an account we reasonably believe is being used fraudulently.
Intellectual property
All content on this site — text, photography, design and the ARVANTEO name — belongs to us or our licensors. You may not reproduce it commercially without our permission.
Liability
We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our liability for any order is limited to the amount you paid for it.
Nothing in these terms affects your statutory rights as a consumer.
Governing law and disputes
These terms are governed by the law of the country in which we are established. If you are a consumer, you also have the protection of the mandatory consumer law of your country of residence, and you may bring proceedings there.
EU consumers can use the European Commission's Online Dispute Resolution platform. We would rather you contacted us first — most problems are quicker to solve directly.
Changes
We may update these terms. The version that applies to your order is the one published when you placed it.